Returns & Exchanges
At Soundcore, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. If you are not happy with your purchase, you can return your undamaged product and packaging within 30 days of purchase to receive a full refund.
Initiate Your Return
Contact our customer support team or visit our online support portal with your order number and the reason for the return to begin the process.
Prepare Your Package
Place the item securely in its original packaging, including all cables, ear tips, and manuals that were included in the initial delivery.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location to ensure tracked delivery to our warehouse.
Receive Your Refund
Once our technicians inspect the returned item, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing